ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives. 

About the Role

We’re seeking a highly organised and detail-focused Quality & L&D Administration Support professional to join our Clinical, Quality & Safeguards team on a part-time (4 days per week) basis.

This role plays a critical part in supporting compliance, audit readiness, safeguarding, and workforce capability through high-quality administrative support. You’ll contribute to CRM reporting, document control, training coordination, and continuous improvement across the organisation.

This opportunity is ideal for someone seeking meaningful, purpose‑driven work with flexibility, while remaining closely connected to quality and learning systems.

Why Join Us

• Part‑time flexibility (4 days per week) with meaningful, impactful work
• Purpose‑driven role supporting quality, safety and workforce capability
• Collaborative, values‑led culture
• Opportunity to build expertise across quality, compliance and learning systems
• Supportive leadership and clearly defined responsibilities

Key Responsibilities

In this role, you will:

• Generate, analyse and distribute CRM reports relating to compliance, training and operational metrics
• Monitor mandatory training completion, follow up non‑compliance and escalate risks in line with timeframes
• Maintain document control and version management for clinical, quality and training documentation
• Support internal and external audits, including collation of evidence and compliance reporting
• Coordinate Learning & Development activities, including inbox management, scheduling and record keeping
• Maintain accurate LMS and training records, uploading certificates within required timeframes
• Support incident, safeguarding, restrictive practice and WHS reporting processes
• Contribute to continuous improvement through trend analysis and identification of gaps
• Provide general administrative support that strengthens operational efficiency and compliance

About You

You’ll bring:

• Strong administrative experience in quality, compliance, training or operational environments
• Excellent attention to detail and confidence working with data, reports and systems
• Experience in document control, audit preparation or compliance support
• The ability to manage competing priorities and work effectively within a part‑time schedule
• Clear communication skills and a collaborative, professional approach
• High integrity and a proactive, solutions‑focused mindset

Experience in disability, aged care or human services, and familiarity with NDIS Practice Standards, safeguarding, and WHS, will be highly regarded.

Qualifications & Experience

• Relevant qualification in administration, compliance, training coordination or a related field (desirable)
• Certificate IV in Training & Assessment (TAE) is advantageous
• Experience using CRM, LMS and Microsoft 365 systems
• Understanding of regulated quality and safeguarding environments

Ready to Make a Difference?  Please APPLY NOW as this opportunity won’t last! We will be reviewing resumes as they are received. We are so proud of the work we do - and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.