ONCALL|SACARE is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives. 

Looking for a role where your problem solving skills genuinely change people’s lives? ONCALL|SACARE is expanding, and we’re searching for energetic NDIS Rostering Coordinators to help keep essential disability supports running smoothly across our In‑Home Services team.

If you thrive in a fast paced environment, love juggling moving parts, and want to work with purpose every day, you’ll feel right at home here.

Why You’ll Love This Role

• Make a real impact supporting people with disability
• Join a supportive, collaborative team that celebrates wins
• Monthly staff recognition and social events
• Grow your career in a leading NDIS service provider
• Work that’s fast, dynamic and never boring

What You’ll Be Doing

You’ll be the engine room of our service delivery — coordinating the right support worker, at the right time, for the right client.

Day to day, you will:

• Build and maintain efficient, compliant rosters that reflect client needs and preferences
• Action real time roster changes, urgent shift coverage and unplanned absences
• Match workers to shifts based on skills, qualifications, compatibility and risk factors
• Monitor workforce metrics like utilisation, unallocated shifts and overtime
• Keep services running smoothly by responding to missed/late shifts and service gaps
• Escalate high risk issues, workforce shortages or complex situations to leadership
• Manage high volume calls and shared inboxes with professionalism and empathy
• Maintain accurate records, timesheets, notes and roster updates
• Process leave requests and support onboarding, buddy shifts and training compliance

This role is operational, fast paced and highly collaborative - perfect for someone who loves solving problems on the fly.

What You’ll Bring

• Experience in rostering, scheduling or service coordination (disability, community or health preferred)
• Strong communication skills and confidence managing high volume calls
• Ability to stay calm, organised and focused under pressure
• High attention to detail and accuracy in systems and documentation
• Understanding of SCHADS Award requirements (or willingness to learn)
• A genuine commitment to person‑centred support
• Current Driver’s Licence and ability to complete mandatory checks

Bonus points for:

• NDIS experience
• Familiarity with rostering systems (e.g., Visual Care)

Ready to Make an Impact? We’re reviewing applications as they come in — apply today and join a team that’s making a real difference.

All applicants must have Australian working rights and have or be willing to obtain the relevant mandatory screening clearances.

ONCALL|SACARE is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.