ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, delivering peace of mind. 

About you:

Are you passionate about ensuring people with a disability live their best lives? Is the professional provision of clinical and therapeutic services important to you? Are you motivated to provide positive outcomes for participants of NDIS supporting genuine choice and control?

If you answered yes to these questions, we are looking for a superstar to join our small client support team – as our “client voice” representative.

What we can ensure:

• Your days will be varied – from interpreting therapy reports to informing service delivery expectations; partnering with operation and finance teams to inform the development of rosters of care; liaising with families and stakeholders; maintaining effective working relationships with support coordinators and local NDIS stakeholders; hosting monthly NDIS meetings anchored by our risk assessment tools to analyse and better support our clients’ healthcare. You are the client’s voice!
• You will be able to advance your understanding of the NDIS and add value to our clients and broader team with your insights, experience and analytical approach.
• Over time we will evolve our NDIS expertise to create a suite of tools and processes based on evidence and data – with an actuarial flavour, and you can be pivotal in the design as we evolve to the next phase.
• Your energy and effort will be rewarded in the knowledge that what you do really matters. Witnessing positive outcomes for our clients!

Quality to us is non-negotiable and fundamental. Our group Clinical Director works strategically to ensure we operate inside a Clinical Excellence Framework, partnering with a Safeguarding Excellence team, to deliver Quality programmes.

And you will not be alone - this role partners with experts in other States. We are looking for energy and positivity where a team can learn together, leverage and evolve our tools and processes to deliver powerful client outcomes.

If the job excites you – check if you tick these boxes:

• Are you qualified in a healthcare discipline - psychologist, social worker, OT?
• Do you have experience within the disability sector or lived experience of disability and/or experience in an advocacy healthcare role?
• Do you have a demonstrated understanding of the NDIS, services available and support of individuals living with disability to make choices?

If now is your time to make a real difference, you could step into a challenging, fulfilling and true advocacy role inside a corporate environment. We’d love to hear from you - please apply ASAP!

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.