In 2024, make a difference in disability. At SACARE we deliver peace of mind, no matter the path. We have been innovating and genuinely raising the standard of care for people living with disabilities for 27 years, a commitment we made as a South Australian family-owned business well before the NDIS existed. Across diverse disciplines, we employ over 450 team members in SA, and we continue to grow in a time of change. Our reputation for thinking differently about service delivery and as an employer of choice sets us apart from other service providers and our employees across the organisation.

About the opportunity:

Join our ever-growing team at SACARE as a Authorised Reporting and Feedback Officer! We are currently on the lookout for experienced quality superstars to work out of our Head Office in Broadview.   

The Authorised Reporting Officer/ National Feedback Officer is responsible for: 

• The coordination of information for the purposes of behaviour support planning and the reporting of restrictive practices
• Conducting thorough investigations into complaints, maintaining a fair and transparent process, and contributing to improved service delivery. 

This role is integral to maintaining the highest standards of service quality, compliance with NDIS regulations, and fostering a culture of collaboration. Requiring communication skills, problem-solving abilities, and a commitment to upholding legislative requirements, Authorised Reporting and Feedback Officer role functions as a means of fostering trust and transparency between ONCALL SACARE and the community we serve. 

About You:

To be considered for this role, you will be passionate and committed to providing a client-centered and individualised intensive care approach. Ideally, you will also be able to demonstrate exceptional communication skills, a genuine, compassionate nature and a commitment to engage with our culture and the values ONCALL SACARE live and breathe.

• Tertiary qualifications (Bachelor’s degree or higher) in Disability, Community Services, Social Work, Psychology or a related discipline

• Experience within the disability sector or related field.
• Demonstrated experience working with people who present with complex behaviour and support needs
• Previous experience working with multiple external stakeholders
• A background in providing excellent customer service in a fast-paced environment, including the management of complaints, service, and practice issues.
• Excellent understanding of the National Disability Insurance Scheme and the legislative requirements related to behaviour support and restrictive practices (Module 2 and 2a of the NDIS Practice Standards)
• Knowledge and understanding of the positive behaviour support framework and a commitment to implementation of the least restrictive option for ONCALL SACARE customers.

Essential:

• Excellent communication and interpersonal skills with a drive to improve the quality of life for our participants.
• Ability to work autonomously in a complex environment with multiple demands and tight timelines.
• Understanding and experience of NDIS and other disability funding bodies.
• Current NDIS Worker Screening & Working with Children check
• Current and unrestricted South Australian Driver's License

What’s in it for you?

At SACARE we pride ourselves on having a fun, engaging, and comfortable workplace for our Staff and support them as much as we can! Check out some of the benefits of working at ONCALL SACARE:

• Competitive remuneration package
• Flexible working environment
• Onsite gym and regular PT sessions with our in-house trainer
• Discounts with banking and health insurance
• Social events
• Great team culture (we work hard and make sure we have fun along the way)

If you are interested in becoming a part of an exceptionally supportive organisation that challenges the status quo and drives innovation across the industry, please apply now!

 **Please note all applicants must be permitted to work in Australia. **

SACARE is an Equal Opportunities employer. We have a duty of care to ensure you are not knowingly placed in a role that risks your work health and safety and has specific roles that may, given their genuine occupational requirement fall under an exemption under Section 34 (2) of the Equal Opportunity Act, (SA) 1984 (the Act).

SACARE is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must provide mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.